OTRS Open Source Helpdesk Software

OTRS is the leading open-source Help Desk and IT Service Management (ITSM) solution used by thousands of organizations worldwide.
This guide explains the steps involved in installing the latest OTRS release on a minimal CentOS 6 installation.





 OTRS Open Source Helpdesk Software

  Install Following Packges:-

yum install system-config-firewall-tui
yum install mlocate
yum install wget
yum install vixie-cron
yum install logwatch
yum install make
yum install gcc
yum install gd
yum install gd-devel
yum install perl*
yum install procmail
yum install mysql
yum install mysql-server

yum -y install http://download.fedoraproject.org/pub/epel/6/i386/epel-release-6-8.noarch.rpm

yum -y install "perl(Text::CSV_XS)"


Download otrs-3.3.2-01.noarch.rpm :-
wget http://ftp.otrs.org/pub/otrs/RPMS/rhel/6/otrs-3.3.2-01.noarch.rpm

Install RPM
rpm -ivh otrs-3.3.2-01.noarch.rpm

Restart Webserver (Apache)
service httpd start
chkconfig httpd on

Allow 80 Port (HTTP Port) in Firewall IPTable
vi /etc/sysconfig/iptables

-A INPUT -p tcp -m state --state NEW -m tcp --dport 80 -j ACCEPT

Restart Iptables
/etc/init.d/iptables restart


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        Configure mysql database and user
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Restart Database Server (Mysql)
/etc/init.d/mysqld start

chkconfig mysqld on

Set Root Password
mysqladmin -u root password Admin@123

Login On Database with Root User
#mysql -u root -p

mysql> CREATE DATABASE mail;
mysql> GRANT ALL PRIVILEGES ON otrs.* TO 'otrs'@'localhost' IDENTIFIED BY 'otrs';
mysql> GRANT ALL PRIVILEGES ON otrs.* TO 'otrs'@'%' IDENTIFIED BY 'otrs';
mysql> quit

/etc/init.d/mysqld restart
/etc/init.d/httpd restart



Note : Make Sure that SELinux is Disable

Goto Browser & Put Following URL, Then Continue the installation.
 http://172.16.16.247/otrs/installer.pl


Put Following URL to Access the Admin Panel.
http://172.16.16.247/otrs/index.pl
http://IP ADDRESS-OF-SERVER/otrs/customer.pl

Login User:    root@localhost
Login  Password: ********




Put Following URL to Access the Client / Staff  Panel.

http://IP ADDRESS-OF-SERVER/otrs/customer.pl
OT
http://172.16.16.247/otrs/customer.pl

Login User:   User
Login  Password: ********